Privacy Policy

1. Information We Collect

When you submit an inquiry through the contact form on this website, we collect the information you provide voluntarily, including your name, company name, email address, phone number, and the content of your message. We do not collect any information from visitors who only browse the website.

If you contact us by email or by LINE instead of the enquiry form, the same categories of information apply: what you choose to send us, and the address you send it from. We do not require you to create an account to browse or to make an enquiry.

2. How We Use Your Information

Your information is used for the following purposes:

• To respond to your product inquiries and provide specifications.

• To send you product specifications and technical documentation you have requested.

• To communicate about orders, shipping, and after-sales support.

• To keep a record of the correspondence so that a later question about the same machine or order can be answered consistently.

We do not sell, rent, or share your personal information with any third party for marketing purposes. Information is shared only where it is needed to answer your enquiry or to fulfil an order you have placed, for example with a shipping or logistics provider involved in that order.

3. Cookies

This website uses only essential cookies necessary for the website to function (such as the inquiry form security code). We do not use advertising or cross-site tracking cookies. Essential cookies are not used to build a profile of you and are not shared with advertising networks.

4. Data Retention

Inquiry records are retained only as long as necessary to respond to your request and for our business communication history. Records relating to an order may be kept for longer where they are needed for warranty, service or accounting purposes. You may request deletion of your information at any time by emailing us.

5. Security

We take reasonable technical and organisational measures to protect the information you send us against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, and while we work to protect your information, we cannot guarantee its absolute security.

6. Your Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also ask us to stop using it for a particular purpose. To exercise these rights, contact us at sales@mingycn.com, and we will tell you what we hold and what we can do about it.

7. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page, and the date below shows when it was last revised.

Last updated: September 2026

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